Terms and conditions
Check-in is from 3 PM and check-out before 11 AM.
We accept the following methods of payment:
Credit cards: MasterCard, Visa, American Express, Diners Club, JCB, Union Pay;
Bank transfers, cash.
Rate includes 11% VAT and lodging/city tax.
In order to confirm a booking, we request guests’ credit/debit card details and that the guest authorises the use of the card for any sums that become owing to the hotel. For non-refundable rates, we request that the rate is paid in advance. A valid credit card is required to guarantee reservations.
Your credit card will be charged in accordance with the cancellation terms stated in your reservation. If payment is declined we have the right to cancel the reservation.
During your stay
At check-in, we may request guests’ credit/debit card details and that guests authorise the use of the card for any sums that become owing to the hotel. We may also ask for a deposit or prepayment of any charges.
All outstanding charges must be paid for in full on check-out from the hotel. If staying for multiple nights at the hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
Junior Suite, Economy Suite, Standard Suite: Free cancellation untill 48 hours before date of arrival. Deluxe Suite 1 Bedroom, Deluxe Suite 2 Bedroom: Free cancellation untill 72 hours before date of arrival. Penthouse Suite: Free cancellation untill 7 days before date of arrival. Bookings not cancelled accordingly will be billed at a cost equivalent to the price of the first night. In case of no-show, the total price of the booking will be charged. A different cancellation policy may apply for group bookings. The hotel will contact you for the cancellation and pre payment policy.
If cancelled, modified or in case of no-show, the total price of the reservation will be charged.
Black Pearl Reykjavik is a non-smoking hotel and that includes vaping. A fine for violation will be charged on the guest’s credit card used for check-in.
Guide dogs are accepted with prior arrangement at the hotel’s discretion, but otherwise no pets are allowed at the hotel.
Guests shall comply with all rules, regulations and instructions at the hotel, including but not limited to security procedures, health and safety procedures and registration requirements.
Black Pearl Reykjavik shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the hotel if unreasonable behaviour is displayed, be it threatening or abusive, causing disturbance to other guests or any other unacceptable behaviour.
Infants at the age of 0-3 years stay free of charge in a baby cot, based on availibility.
The charge for children at the age of 4-5 years staying in an extra bed will be € 60,00 per night, based on availibility.
Children at the age of 6+ will be charged as adults.
Loss or damage
The hotel will not be responsible for the loss or damage of any property left in the hotel. The hotel will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the hotel, its employees, contractor or agents or otherwise). The hotel’s total liability shall not exceed the value of the charges received by it under the contract.
Lost and found items will remain on the hotel’s premises for a period of 4 weeks. To claim any lost and found items, a guest should contact the hotel.
Black Pearl Reykjavik cannot be held liable for delays or cancellations that are caused by events that are beyond its reasonable control, including, but not limited to strikes, restriction on supplies, acts of civil or military authority, acts of terrorism, insurrections, peace or army action, civil commotion, demonstrations, natural disasters, pandemics, epidemics and diseases.
These General terms are governed by the laws of Iceland. Any dispute or claim with or against Black Pearl Reykjavik shall be under the exclusive jurisdiction of the Icelandic courts.